Something not right?
We take care of it.
Have you come across a profile or content on fanseven that does not comply with our usage guidelines? Report it to us — confidentially and in under a minute.
Answer and solution within 5 business days
Your report stays between us
We have set up a complaints procedure that lets every user report potentially illegal content or content that otherwise violates our standards.
Completely confidential
The reported user never sees your report and cannot trace it back to you.
Every report is reviewed
Our support team takes violations of our usage guidelines very seriously and reviews every report thoroughly.
Solution within 5 business days
We handle your complaint within 5 business days and tell you what we have done.
Clear consequences
If the review shows a violation, we remove the content immediately — and block the account if in doubt.
In three steps to a solution
Report
Fill in the form: link to the profile or content, a short reason, done.
Review
Our support team looks into the case — confidentially and independently of the reported user.
Resolve
Within 5 business days we take care of a solution and reply to you by e-mail.
The more precise, the faster
Give us all the relevant details of the matter so that we can review the case thoroughly and remove the content where necessary.
- Link to the reported profile and the star's name
- Link and title of the reported content
- Why the content violates our usage guidelines
- Screenshots or other evidence, if available
- Your e-mail address for any follow-up questions and our reply
Ready for your report?
The form takes less than a minute. We'll get back to you by e-mail as soon as we have reviewed the case.
Not a violation, just a question?
You'll find answers in our frequently asked questions, otherwise write to us at [email protected].