Frequently asked questions

Here you can read the answers to the most frequently asked questions about fanseven. If you have any further problems, please contact support.

What payment methods are available?

You can pay with Sofort Überweisung, credit card (Master/Visa), Paysafecard, prepayment and cash. You can find out where to get a Paysafecard here.

Do I have to take out a subscription?

No, you are free to choose whether you take out a one-off 1-month subscription or a monthly subscription.

Can I watch the purchased content as often as I like?

Yes, you can go to your account at any time and view your purchased content.

Do I have to verify my age for FSK 18 content?

Yes, you can only view all content from the age of 18 if you confirm your age after purchase. Various recognized identification procedures are available to you for this purpose.

Can I take screenshots or save content?

No, screenshots and the downloading of content are not permitted.

Can anyone see what I bought here?

No. Your purchases are only visible to you and your e-mail address is only used for identification and - if you have agreed to this - notification of exciting news.

Didn't find what you were looking for? Please contact us!

Then simply send us an email to [email protected]. We'll be happy to help you!

Questions about an Epoch payment?

Contact Epoch customer support http://epoch.com