Here you will find answers to the most frequently asked questions about fanseven - whether as a user or as a star.
fanseven is your platform for exclusive content from your favorite creators. Whether it's pictures, videos or personal messages - here you get content that you won't find anywhere else. Your purchase is discreet and secure, your data remains protected.
You can choose flexibly between different payment methods and decide for yourself whether you want a subscription or just one-off access. Purchased content is available to you in your account at any time. If you have any questions about your account, payments or content, you will find the most important answers here.
You can pay by bank transfer, PayPal, instant bank transfer, credit card (Master/Visa) and Paysafecard. You can find out where you can get a Paysafecard here.
A subscription is only available for a star's feed - there you can choose between a one-time 1-month membership or an ongoing subscription. The subscription is automatically renewed, but can be canceled at any time - by sending an email to [email protected] or via the cancel button in your account under My purchases. Everything else such as private content, cams, tips and messages is a one-off payment - without a subscription.
Yes, you can go into your account at any time and view your purchased content. The content remains available even if the star later removes it from sale or deletes their profile.
Yes, you can only view all content from the age of 18 if you confirm your age after the purchase. There are various recognized identification procedures available to you for this purpose, which you can select directly after the purchase. Age verification is free and anonymous.
No, screenshots and the downloading of content are not permitted. The content is intended exclusively for your personal use. Sharing is prohibited and may lead to your account being permanently blocked.
No. Your purchases are only visible to you and your e-mail address is only used for identification and - if you have agreed to this - notification of exciting news.
Yes, you can top up your customer account with credit and use it for all offers on fanseven. This does not apply to subscriptions that require a credit card. You can view your current credit balance in your account at any time. A repayment of topped-up credit is excluded.
In principle, there is a statutory right of withdrawal of 14 days. As all offers on fanseven are, without exception, digital content that is made available immediately after purchase, you actively waive your right of withdrawal at the time of purchase. This waiver will be displayed to you before the purchase and must be confirmed by you.
If a payment cannot be collected, e.g. due to insufficient funds in your account, your access to the account or the purchased content will be blocked. Your contract will continue to run. The block will be lifted as soon as the outstanding amounts plus any applicable fees have been paid.
Unless otherwise agreed, you will receive 60% of the net sales revenue for purchases generated by your self-referred users. If a webmaster has referred the user, their share will be deducted from your proceeds.
You can request a payout in your account at fanseven.com/me. The payout is possible every 14 days, provided your balance is at least €50. The payout is usually made 5 working days after the request. A fully completed and verified profile is required.
Yes, commissions are available for payment for 365 days from the time they are assigned to your account. After 365 days, the commission expires and can no longer be paid out.
The uploaded content may only show you as a verified star. If other people are visible, they must be confirmed to the company in advance by means of an ID shot and a declaration of consent. Content with minors, animals, depictions of violence, blood, injuries and all legally prohibited content is prohibited.
Yes, you can remove or delete content from the sale at any time. It will then no longer be offered for sale. However, content already purchased by users will still be available to them after deletion.
No, it is forbidden to advertise other platforms on fanseven or to poach users from there. Only links via the fan7.me link collection are permitted. Violations will be punished with a contractual penalty of €500 per violation and may lead to your account being blocked.
No, offering or arranging real meetings and accepting payments for such meetings via fanseven is expressly prohibited.
The contract is concluded for an indefinite period and can be terminated at any time without notice and without giving reasons. Notice of termination must be given in text form - an e-mail is sufficient.
The company issues credit notes (invoices) on your behalf in accordance with your specified status - small business with reverse charge or company subject to VAT. These credit notes will be sent to you.
No, only one Star profile may be created per person. Creating multiple profiles with the same identity will be considered an attempt to deceive and will result in the immediate and permanent blocking of all profiles.
Send us an e-mail to [email protected] with your new bank details. We will then update them for you.
No, the payout will only be made to your own account. We check this and reject payouts to third-party accounts.
Send an e-mail to [email protected] with your account deletion request. We will then take care of it.
Report the incident immediately to [email protected] and we will help you remove it. We also recommend the service of leakshield.io, which specializes in the professional removal of leaked content.
No, under no circumstances. Arranging payments outside of fanseven is strictly prohibited and will result in the immediate suspension of your account and a contractual penalty.
No, the sale of physical items via fanseven is not permitted - with no exceptions.
Just send us an email to [email protected]. We will be happy to help you!